Nairobi, Kenya – In a major boost for thousands of Kenyans who have lost their academic certificates, the Kenya National Examinations Council (KNEC) has introduced a new, convenient online application system to request certification letters for lost certificates. The platform, which is accessible via https://qmis.knec.ac.ke, is designed to streamline the replacement process and reduce the need for long queues at KNEC offices.
This groundbreaking initiative marks a significant digital transformation in service delivery by KNEC, and comes as welcome news to former candidates who have long struggled with the tedious manual process of replacing lost or damaged academic certificates.
Simple Steps to Apply Online for Lost Certificate
The new system, dubbed the Query Management Information System (QMIS), allows applicants to request a certification letter in just a few simple steps:
Register an account at https://qmis.knec.ac.ke.
Log in using credentials sent to your email.
Select “Lost Certificate” from the application menu.
Enter your Index Number, type of exam, and year, then click FIND.
Upload mandatory documents including:
Copy of lost certificate or result slip
Both sides of National ID
Passport-sized photo
Police abstract
3-page confirmation from the Registrar of Persons
Submit the application and wait for verification.
Once approved, an email notification will prompt you to make a payment of Ksh 5,220.
Monitor the progress of your application through the platform.
Upon completion, a final email will notify you to collect your certification letter at KNEC offices.
The confirmation document required from the Registrar of Persons can be obtained at NSSF Building, 7th Floor, Upperhill Nairobi, or any sub-county registrar office across the country.
KNEC Embraces Digital Era for Public Convenience
This development is part of a broader strategy by KNEC to enhance transparency, accessibility, and service efficiency through digital platforms. By moving the process online, KNEC has reduced bureaucratic delays and made it easier for Kenyans—especially those in rural areas or abroad—to reclaim lost academic credentials.
Thousands are expected to benefit from the new system, especially job seekers, students pursuing further education, and professionals applying for opportunities locally and internationally.
For those wondering how to replace a lost KCSE or KCPE certificate, the KNEC QMIS system now offers a fast, secure, and traceable solution online.
